Refunds, Cancellations and Digital Returns
Last updated: [27/07/2026]
This policy explains how cancellations, refunds and problems with the Marc Burke Designs DIY Growth Toolkit are handled.
The toolkit is a personalised digital product created using the information supplied through your Business Growth Planner assessment and toolkit questionnaire. Nothing in this policy affects any statutory rights you may have under UK consumer law.
Before purchasing
Please review the product description carefully before ordering. The toolkit is delivered digitally and no physical product will be posted.
You are responsible for checking that:
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your email address is correct;
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the information submitted in your assessment and questionnaire is accurate;
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the toolkit is suitable for your intended needs; and
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your device can open standard PDF, Word and Excel-compatible files.
If you notice an error in your information, contact me as quickly as possible at marcburkedesigns@gmail.com.
Your right to cancel
When purchasing online, consumers will normally have a 14-day cancellation period.
Because the toolkit is personalised and supplied digitally, you will be asked at checkout to expressly request that personalisation and digital delivery begin during this 14-day period.
If you cancel after personalisation work has begun but before the toolkit has been supplied, I may deduct a reasonable amount for work already completed where the law permits this.
Once the personalised digital toolkit has been supplied, your right to cancel will be lost if you expressly consented to receiving it during the cancellation period and acknowledged that this would result in losing that right.
If you do not provide the required consent, delivery may be delayed until the 14-day cancellation period has ended.
Cancelling before delivery
If you would like to cancel before receiving your toolkit, email marcburkedesigns@gmail.com as soon as possible and include:
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your full name;
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your order number;
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the email address used at checkout; and
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a clear statement that you would like to cancel.
I will confirm whether personalisation has started and whether any deduction applies before processing the cancellation.
Refunds after delivery
A change-of-mind refund will not normally be available after the personalised toolkit has been supplied where you gave the required consent and acknowledgement at checkout.
However, please contact me if:
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the download is damaged or cannot be opened;
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important files are missing;
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you received another customer’s toolkit;
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the toolkit does not materially match its description;
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the personalisation does not reflect the information you submitted;
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you were charged more than once for the same order; or
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you did not receive your toolkit.
Where appropriate, I will first attempt to correct, replace or resend the toolkit at no additional cost.
If the problem cannot be resolved within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction or refund in accordance with your statutory rights.
Incorrect customer information
The toolkit is generated using the answers and business information you provide.
I cannot normally offer a free replacement or refund where the toolkit is inaccurate because the information supplied during the assessment or questionnaire was incorrect, incomplete or misleading.
However, please contact me and I will consider whether a reasonable correction can be made.
Duplicate payments
If you are accidentally charged more than once for the same order, contact marcburkedesigns@gmail.com with the relevant order numbers.
Once confirmed, any duplicate payment will be refunded to the original payment method.
Delivery problems
Please check your spam or junk folder if the delivery email does not appear in your inbox.
If you have not received the toolkit within the delivery period stated during checkout or in your order confirmation, contact marcburkedesigns@gmail.com.
I will check the order and either resend the toolkit, correct the delivery address or explain its current status.
Refund processing
Approved refunds will be issued to the payment method originally used for the purchase.
Although I will process an approved refund promptly, the time it takes to appear in your account will depend on your bank or payment provider.
No physical returns
The toolkit is a digital download, so there is no physical product to return.
If a refund is issued after delivery, you may be required to stop using the toolkit and delete downloaded copies where legally appropriate.
Contact details
For cancellation, refund or delivery enquiries, contact:
Marc Burke trading as Marc Burke Designs
Email: marcburkedesigns@gmail.com
Website: https://marcburkedesigns.co.uk
Business correspondence address: 63A Manchester Road, Walkden, Greater Manchester, M28 3WS
Please include your order number whenever possible so that I can locate your purchase quickly.